Terms of Service

Last updated: March 2026

These terms govern your use of the Firestarter website and services. By using our services, you agree to these terms.

Our Services

Firestarter provides digital marketing services including paid advertising management, AI-powered CRM systems, and sales automation. We work with businesses to generate leads and grow revenue.

Your Responsibilities

• Provide accurate business and contact information
• Ensure you have authority to engage us on behalf of your business
• Pay invoices within agreed terms
• Provide timely feedback and approvals when requested
• Comply with advertising platform policies (Meta, Google, etc.)

Our Responsibilities

• Deliver services with reasonable skill and care
• Keep you informed of campaign performance
• Protect your confidential information
• Be transparent about costs and results

Payment Terms

Service fees are outlined in your proposal or agreement. Ad spend is billed separately and paid directly to advertising platforms or through us as agreed. Late payments may result in service suspension.

Results & Guarantees

We work hard to deliver results, but we can't guarantee specific outcomes. Marketing performance depends on many factors including your offer, market conditions, and competition. We'll always be honest about what's working and what isn't.

Intellectual Property

You own your business assets, customer data, and any content you provide. We retain ownership of our methodologies, tools, and templates. Ad creatives and campaigns we build for you are yours to keep.

Termination

Either party can end the engagement with 30 days written notice. We'll wrap up active campaigns responsibly and provide handover documentation.

Liability

Our liability is limited to the fees you've paid us in the relevant period. We're not liable for indirect losses, lost profits, or issues caused by third-party platforms.

Contact

Questions? Email team@firestarter.com.au