Privacy Policy

Last updated: March 2025

Firestarter ("we", "us", or "our") respects your privacy. This policy explains how we collect, use, and protect your information when you use our website and services.

What We Collect

We collect information you provide directly:

• Contact details — name, email, phone number when you fill out forms or book calls
• Business information — company name, website, ad spend, industry details relevant to our services
• Communications — messages you send us via forms, email, or chat

We also collect some information automatically:

• Analytics data — pages visited, time on site, referral source (via Google Analytics)
• Device information — browser type, operating system, IP address
• Cookies — for site functionality and advertising attribution

How We Use It

• To respond to your enquiries and provide our services
• To send relevant information about our services (you can opt out anytime)
• To improve our website and understand how visitors use it
• To run and measure advertising campaigns

Who We Share With

We don't sell your data. We share information only with:

• Service providers — CRM systems, email platforms, analytics tools that help us operate
• Advertising platforms — Meta, Google for campaign targeting and measurement
• Legal requirements — if required by law or to protect our rights

Your Rights

You can:

• Request access to the personal information we hold about you
• Ask us to correct or delete your information
• Opt out of marketing communications at any time
• Disable cookies in your browser settings

Data Security

We use industry-standard security measures to protect your information. However, no internet transmission is 100% secure, so we can't guarantee absolute security.

Contact Us

Questions about this policy? Email us at team@firestarter.com.au or call 02 5944 1133.

This policy applies to firestarter.com.au and all Firestarter services. We may update it from time to time — check this page for the latest version.